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Privacy Policy

How Velox Glass collects, uses, stores and protects your personal information across our Sydney glazing services.

Who we are

Velox Glass ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and how you can access, correct or query it.

Business: Velox Glass — glass repair, replacement and emergency glazing, Greater Sydney
Phone: +61 413 497 720
Email: info@veloxglass.com.au
ABN: [ABN]

Personal information we collect

  • Depending on how you interact with us, we may collect:
  • Name, phone number and email address
  • Suburb or property address
  • Details of your glass repair, replacement or emergency enquiry
  • Photos you upload of damaged glass
  • Any other information you choose to include in a message or quote request
  • Payment and invoicing details when work is booked
  • Technical information about your visit to our website (see Section 6 — Cookies & Analytics)
  • We only collect information that is reasonably necessary to respond to your enquiry, provide a quote, and carry out the requested glazing work.

How we collect your information

  • We collect personal information when you:
  • Submit our website's contact / quote request form
  • Call, email or message us directly
  • Speak with one of our glaziers on-site
  • Interact with our website (via cookies and analytics tools)

Why we collect and use your information

  • We use your personal information to:
  • Respond to enquiries and provide quotes
  • Schedule, carry out and follow up on glazing work
  • Send invoices and process payments
  • Keep records for warranty and workmanship purposes
  • Send you service updates or, with your consent, occasional marketing communications
  • Improve our website and services

Disclosure of your information

  • We do not sell your personal information. We may share it with:
  • Subcontractor glaziers or suppliers directly involved in completing your job
  • Payment processing providers
  • IT, hosting, email and software providers that support our business (some of which may store data on servers located overseas — for example, Google Workspace or similar cloud services)
  • Regulatory bodies or authorities where required by law
  • Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Cookies & analytics

Our website may use cookies and tools such as Google Analytics to understand how visitors use our site. This information is generally aggregated and does not personally identify you. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure, including secure storage of digital records and restricted access to customer information.

Direct marketing

If you receive marketing communications from us, you can opt out at any time by contacting us at info@veloxglass.com.au or by using the unsubscribe link included in the communication, in line with the Spam Act 2003 (Cth).

Access & correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at info@veloxglass.com.au. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

Making a complaint

If you have a concern about how we've handled your personal information, please contact us first at info@veloxglass.com.au so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date.

Contact us

  • Questions about this policy can be sent to:

Email

info@veloxglass.com.au

Phone

+61 413 497 720

This policy is drafted as a starting template for Velox Glass and should be reviewed by a solicitor before publishing, to confirm it reflects the business's actual data-handling practices and current Australian privacy law.